Rockhouse had been our "go to place" in 6+ reaches usually dining there multiple times each reach. We were thouroughly disappointed our last reach in March 2012. So much so we will probably not go there in Feb when we are back. Our experience was very similar to yours. Poor service and not even close to the quality of food that we had become accustomed to in at least 10 previous meals there.
The prices actually don't look too bad on the online menu:
http://www.rockhousehotel.com/assets...inner_menu.pdf
However, beware of "market price" on lobster. Last time, the lobster was 41 dollars and was only about a pound or maybe 1.5 .... That's a lot for Negril. I guess you pay for the view ..... Me, I'll take Seastar Inn and the $22 lobster nice and big.
+ there is a 10% tax that is added on for the behind the scenes staff.....and that does not include your tip for the waiter....So.....In reality you final bill will be about 30% more that the listed prices......
i think Catcha lobster is 32 dollars and includes soup.
The 10% service charge added - which is for the behind the scenes staff - and is shared among all the hourly paid employees.
There is a 10% GCT applied, which is a government tax and that is the government's take on the transaction - just like a sales tax at home.
Anything above the 20% (10% service charge + 10% GCT) is on you - and I would suggest if you want your server to get this tip - I would recommend you give it to them directly.
Negril.com - For the vacation that never ends!
Although I ripped on this restaurant I am sure this is not the same menu or chef of one year ago. The whole Rockhouse prices were not out of line for ordinary food but I would have paid a premium for the old service and presentation. Looking at TA reviews (mine included) confirms the slide. Price was not my beef. I recall one appetizer was served on an aquarium with a goldfish in it. (OR maybe that wasn't ordinary tea???) Anyway I'm down to one "best" restaurant in Negril. Hello Catcha! !
We felt the same way this trip. Rockhouse has been one of our favorite places to eat. Always great staff and a very enjoybale time. We felt this November that the food presentation was not there and something was missing with the staff. I have to blame in on management changes, just seemed more on edge.
We also went to Ivans for our first trip in November, what a great surprise, definitely has stolen the crown for us.
I think the Rockhouse food has remained consistant over the years.......I think it's just that Catcha is head and shoulders above anyone else and the bar has been moved up to a new standard....
We had a less than stellar experience at Rockhouse several years ago, I emailed Rockhouse later, I didn't want to make a big deal at dinner, which was a great setting and it was not all bad. The response from the Rockhouse manager was probably one of the best customer service responses I have ever received. They also offered another dinner if we could make it back in the next year (not possible at that time). We like to try a lot of different food and places, so we have not returned. You may want to send them an email and let them know.
Originally Posted by kwhizz
I cannot comment on Rockhouse as I have only eaten at Push Cart, and well I haven't been back. Now I have to agree that the bar addition is great at Catcha and I'm surprised by the amount of people who do not take advantage of it before or after dinner. Very few stopped in when we were there around New Years. Maybe all the ladies already know that Ty is in the states?
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