The Spa Retreat

[Kay Spiker Pontius]

Has anyone on the board stayed here? We got thrown out to the snakes by Westender.
Keith double booked our rooms and supposedly didn't realize until 2 weeks before out trip.
So when Keith tells our travel agent that he would rather lose us as customers than his clients, would you really want to stay at westender? NOT
Now what is really disturbing is that in march of 2012 Keith told our travel agent that the rooms were booked and then 2days later the rooms were ours because those people didn't make a deposit.
So we were offered The Spa Retreat for a little extra. I'm pretty stoked as we will be celebrating our 25th anniversary.

[poolguywindsor]

I have not stayed there but took a look around, its really nice! If i could stay there for alittle more than Westender I would be in for sure.

[Coco]

We went there for dinner during our May 2012 trip - the food was delish! The manager gave us a tour of several rooms - very nice!

[Kay Spiker Pontius]

Sweet

[yetta]

If the price was right, I would stay there in a heartbeat!!! Beautiful place!

[pekingduck]

If the price was right, I would stay there in a heartbeat!!! Beautiful place!

In a heartbeat...ha ha ha .....I use to stay there when it was heartbeat,a little more rustic than the spa, but always enjoyed it

[tfw73]

It is absolutely gorgeous, I think that would be a deal!

[Westender_Inn]

I am very sorry for this situation but I would like to clarify a few points. I had an employee (which is not longer at the hotel) that double book this reservation with another group (16 people). Both reservations came in just about the same time in March 2012 and both were for the same date/rooms in Feb 2013. Basically, the employee moved Pontious group (4 people) reservation to another suite to accommodate the larger group of 16 people. When she changed the reservation to another room, all reservations in the system looked good. It was only after I did a detailed review 30 days before arrival did I noticed that the reservation was changed for Pontious from the Almond/Cactus suites to our Penthouse apartments. I conveyed this information to the travel agent and express my deepest apology for this situation. I explained to the travel agent that I have a group of 16 people coming and they are unwilling to change reservations. Therefore, I offered the following options to the Pontious group:

1. Stay at Westender Inn in the penthouse suites, reduction in the bill and free breakfast during their stay.

2. Move Pontious group to the brand new Dolphing Bay resort right next door to Westender Inn, use of all Westender Inn facilities, and free breakfast during their stay

3. Move Pontious group to another resort in Negril and Westender Inn/travel agent will pay the difference in booking charges if rate is higher

The Pontious group decided to move to the SPA Retreat (which is a fantastic resort - #1 on TA) and Westender Inn/Travel agent will pay the upgrade price. As I said, I am very sorry for the double booking with the Almond/Cactus suite but I tried my best to rectify the situation and I thought we arrived at a very positive outcome for this group? - Keith @ Westender Inn

[Marijane]

I toured the Spa Retreat last Feb .. you will not be disappointed.. it is beautiful and the food is divine.

[Kay Spiker Pontius]

Well Keith, our travel agent One Stop gave us the rooms at their cost and it still cost me an extra $488.00 per couple.
If I'm understanding your post correctly, the westender would owe both couples $488.00.
When can we expect our credit. We were told by our travel agent that the Westender was not willing to help out at all.
Further more the price difference between the 2 rooms we had at the Westender and Dolphin Bay - we were told you were *****ing about having to give us a credit therefore we opted to not have anything to do with the Westender. An extra 488.00 credit would be nice for our 10 day stay . What are you going to do about it? Please advise? Thank you the Pontius's