Kay, it sounds like you may want to take this direct to Keith at Westender rather than play it out on the board. It is unfortunate that you have been put in this situation but it appears Keith is looking out for you plus from what it appears the Spa is a very nice resort. Good luck to you and your group. Plus really, do you think One Stop gave you the rooms at their cost? Find a way to get past this and enjoy your trip.............