I was a reservations manager of a resort in Lake Geneva for 12 years and I feel kind of bad for them. The show didn't portray them well at all especially the people working there. Instead of leaving them at the point where the staff was getting trained they should have come back a few months later and shown what improvements were made. It is hard for the properties because they really don't have the money for improvements but so much can be had with just a clean room and a few inexpensive basic improvements. Not even $1000 a room. There has been many times I have stayed at a property and thought it is so beautiful if only they would do a couple of things that don't cost money just manpower. The people who work at the non AI's have not had a chance to get training required to do a job, so they do pretty much what they are shown to do. And making reservations, unless trained in how to do it and selling the property is hard if the person is not told if they have any leeway with the price and taught to "sell" the rooms. Negril is still relatively young and hopefully some of the larger ones will be able to afford to train people. I think it is easier for the smaller properties because the people who work there are able to be more like family and don't have 50-75 rooms they have to worry about.