I help run a small motel here in So. Fl. and I have watched nearly every broadcast of Hotel Impossible. The premise is not to turn every property into a thriving business (although that is up to the people to do when Anthony and his designer leave) but, instead to provide a "wake up" call to management and demonstrate how a small, targeted investment can achieve success. Yes, Bnewb, I too "think they were smart enough to get help" and the "goodies" that get donated (i.e. reservation system, HEART Training and (of course) Negril's resident "Internet Guru"'s assistance, etc.) provide a good foundation to build upon.
A good number of the properties featured on the show revert back to the practices that got them into trouble in the first place but I appears that The Gardenia may defy that problem. Turning a loser into a winner is a long, laborous process. It took us almost 10 years to develop the reputation and returning guest clientel to sustain a profitable business.
That property is "well-priced" and, if they continue to improve, it will one day have the following that other Negril properties enjoy. In closing, I have to say that a lot of the properties that people rave about here on this site are run-down former shells of the property they used to be but that is what reputation does (or doesn't do) for you.
Peace and Guidance