Blue Cave Castle// /Not on my list of places to stay

[Rob]

While I understand you have feelings about BCC, this does look like the same case as Catcha went through being responded to using an incorrect email. I have not heard their old email address being used in quite some time. The correct one has been been posted

The OP received their answer and further postings will allow the thread to remain at the top of the board - causing the further damage that you are all saying you want to avoid....

And Catcha was a sponsor, so both sponsors and non sponsors are being treated alike.

[MissBlue]

Rob, it's not just that it will remain at the top of THIS board. it's that this erroneous information will be seen by anyone doing a google search. that's the potential for damage here.

now if it was actual useful information about a place to avoid because they really ARE doing something unacceptable, that would be different. but they're not.

it's not just about ppl having 'feelings' about the place - it's about general fairness and honor in business practices. it's just not right to leave slander-ish statements out there for the whole world to see when it's not true.

[Rob]

Miss Blue,

If you take the time to read the exchange the OP posted, they received a confirmation and replied to that confirmation:

"From: cer <cerconinc@yahoo.com>To: "bluecave@cwjamaica.com" <bluecave@cwjamaica.com>
Sent: Saturday, March 9, 2013 8:54 AM
Subject: Fw: Confirmation Report/reschedule"

If you notice, the return email address is bluecave@cwjamaica.com and not their info@bluecavecastle.com. This is a problem with their online reservation system. This is something that the Blue Cave Castle needs to fix. They set up the Webervations system and seem to be using the incorrect reply email address. Only they can correct this information and this is extremely useful for them to know and to correct the reply email address.

How many other reservation have they lost due to not responding since their email address is incorrect? This is just the first person who has taken the time to post about it and let others, including the Blue Cave Castle know. I have helped many hotels set up their Webervations system and know exactly how to correct this error.

So, in fairness, the OP has every right to make their post. The problem with the online reservation was created by Blue Cave, not the OP.

Perhaps all the folks that think this post is unfair would be spending their time better letting Blue Cave know they have a problem with their online reservation system...

[booger]

Miss Blue,

If you take the time to read the exchange the OP posted, they received a confirmation and replied to that confirmation:

"From: cer <cerconinc@yahoo.com>To: "bluecave@cwjamaica.com" <bluecave@cwjamaica.com>
Sent: Saturday, March 9, 2013 8:54 AM
Subject: Fw: Confirmation Report/reschedule"

If you notice, the return email address is bluecave@cwjamaica.com and not their info@bluecavecastle.com. This is a problem with their online reservation system. This is something that the Blue Cave Castle needs to fix. They set up the Webervations system and seem to be using the incorrect reply email address. Only they can correct this information and this is extremely useful for them to know and to correct the reply email address.

How many other reservation have they lost due to not responding since their email address is incorrect? This is just the first person who has taken the time to post about it and let others, including the Blue Cave Castle know. I have helped many hotels set up their Webervations system and know exactly how to correct this error.

So, in fairness, the OP has every right to make their post. The problem with the online reservation was created by Blue Cave, not the OP.

Perhaps all the folks that think this post is unfair would be spending their time better letting Blue Cave know they have a problem with their online reservation system...

It's already happened.

"The Webervations account for this property has been deactivated. If you are a prospective guest please contact the business directly. If you are the business owner please contact Webervations Technical Support.


If you have any questions, please contact Support@webervations.com.


Thank you."

[Rob]

Booger,

Though I shouldnt have to spend my time doing this, on the BlueCaveCastle.com website, I am still able to get into Online Reservation system and make an reservation request and below is the screen information that just came up when I did that. From this, I would properly guess that 1) my reservation request was sent and 2) someone will contact me to confirm the reservation request:


Blue Cave Castle
Phone: 876-957-4845
Email: info@bluecavecastle.com


Someone will contact you to confirm the reservation request.


If you need additional assistance please contact us at:
Blue Cave Castle
PO Box 3066
Negril, JA , Caribbean


Tel: 876-957-4845
Email: info@bluecavecastle.com




COMPLETE...Reservation Request Sent.


Powered by Webervations®, by HomeAway Software, Inc.®

----------------------------------------------------

But if, as you say, you are getting "deactivated account" message, wouldnt it be advantageous for the Blue Cave Castle to remove the Online Reservations link from their website rather than let people know their account has been deactivated?

I simply dont see how informing people of a problem with the Blue Cave Castle online reservation system, when one indeed exists, is somehow the problem of the OP?

[pine tree john]

lol

[Candyman]

Kinda funny that Negrilbound was quick to dump on BCC with a couple posts, but has not responded to some advice given from seasoned Negrilians... Funny no response.

[booger]

I simply dont see how informing people of a problem with the Blue Cave Castle online reservation system, when one indeed exists, is somehow the problem of the OP?

LOL. What a way to do it...
Hey Rob,
Speaking of responding, could you be so kind to respond to the message I sent you last night.

[Rob]

Booger,

The OP is entitled to post the truth, just as was done in the recent Rick's thread. And funny enough, no one asked for that thread to be removed or the Catcha wrong email thread for that matter. Facts and truth are always welcome on Negril.com - but there will never be any room for rumor and speculation as they serve no purpose at all. The OP wrote:

"Blue Cave Castle.....No response from my Feb 26/2013 email requesting advice and how to change the travel dates...... I have stayed there in the past.. I have always had great praise for this property... I only asked for advice on changing my travel dates...No response at allI have been patient enough and they can keep my deposit and I will replace them with another reputable property...
I have voiced my concerns directly to Blue Cave Castle and they have failed miserably.... I stand behind what I say... and here are my emails"

The OP stated the facts. He did not resort to name calling, his emails became more justifiably heated as he realized that he was not going to receive a reply or a refund, and he posted his emails just as he wrote them. Could he have done it better? According to some he could have, just as I am sure there are some out there that really see no reason for you to say "LOL. What a way to do it..." - could the OP have phrased it differently? Yes he could have, just as you could have. But there is no reason to remove the thread because of this.

As for your PM, in addition to all the other duties I perform, the additional time I have had to spend on this today has prevented me from getting back to you yet.

Soon come...

[bigga]

I would like to delete all my bills and house payment