Beat me to it....Originally Posted by meinvancouver
Beat me to it....
Bar b barn '10 Catcha '11 BCC '13 Moonlight 14' Xtabi 14' HSH 15' Catcha 15'
In response to your questions.. Email provides a tracking history... Phone calls do not...
What is stated verbally over the phone, cannot be documented nor do I know who is authorized to speak on there behalf...
The booking was done electronically via there secured website.
All follow up questions have been directed to there email address which they provided....and which I responded,,too
So it is very simple... I booked via there secured website and have followed thru with there email account... How they feel to respond is there business..
How I feel to respond ,, is my business.... I am responding via there email account and thru there reservation system... which took my deposit... It is not not about the money,,,,it is the principle,,,they failed to respond and I am only asking for a response.....Which has not been received...
Do you think it would have helped had you given them your new dates? Sorry, but I feel that your early emails were very vague....
(their)
A phone call to verify if they ever got your emails would have resolved this issue in 10 minutes or less. They would have provided you with a correct email address and you wouldn't have had to post a negative comment about BCC.
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