I have been in contact with Petrona via emails just this week.....she would reply by the next day and was very helpful in helping plan our honeymoon stay with them.

The OP should try info@bluecavecastle.com , I bet they get a reply within 48 hours and I bet BCC would be willing to work with him/her.

On top of it it's your job to make sure you can take the vacation before you plan it...just think how hard it would be to run a motel if everyone pulled this.