Hello, first of all let me apologize sincerely for the horrible experience that you had at Seasplash. We have been doing a lot of work on the hotel to bring it back as it was closed for a while which created many problems. I was away from the hotel when you were here, and was made aware of you being unhappy about the room change when I phoned the front desk. It is always inconvenient to make a room change, but we try to make the move as easy as possible. I cannot begin to tell you how badly I feel about the bar, the restaurant and the beach situation. I have checked with the manager who was here in my absence and he advises that there was one morning when we had no red stripe, and I can only assume that it was that day that you ordered. It is inexcusable, however it happened and I am sorry. I know that there is a problem in Negril with the harassment on the beach. It is not exclusive to Seasplash, it is an area problem, and it needs to be controlled at all levels. Every hotel needs to play their part and we try through our lifeguard and security staff to patrol the beach and keep it virtually free of trouble, but it is a difficult task, and it creates unhappy guests. I will follow up on the comment on our own lifeguard ,and wish I knew for sure which one of the two it was, althougj I think I have an idea. We get very few complaints about the restaurant food and service, and I will certainly get to the bottom of your complaint as we try very hard to ensure that all our guests leave here happy, and look forward to coming back. I would like you to reconsider Seasplash at a future date, and I would be happy to give you 3 nights free as a gesture. I am sure that when we have completed the renovations you will be more than comfortable here. Please accept my apologies once again, and please know that I appreciate that you took the time to write, as bad it was, as it is the basis on which we can improve.
regards,
Diana Marley
General Manager