I know they gotta know "who" you are BUT at some point commons sense should rule...just sayin...
I know they gotta know "who" you are BUT at some point commons sense should rule...just sayin...
Originally Posted by NikkiB
That's as good a reason as any. Unfortunately I don't thin there is enough time. We can always say we are going back to get a divorce.
Twice in the last few years I have gotten the spelling wrong on names with groups I have booked for. Both times I called and the airlines corrected them without a problem. Once with Delta, and once with American Airlines.
Peace, Todd & Cher
Good luck with this. I believe the websites make it extremely clear when booking that names much match the passports, and "policy" is that changes cannot be made. I know if it was my wife who did this, I'd be furious (and it's why I handle all the vacation details - Even though I know the names on the passports I don't book anything unless I have them in front of me and then double and triple check that I got it right!)
I'd suggest calling again, and being absolutely as nice as you possibly can be, and ask to be escalated to a manager if the first person can't help you... then their supervisor... etc. If you are in any way demanding or nasty, they definitely won't help. I'd also be sure to ask if instead of purchasing new tickets, if is there a fee you could pay to have these changed.
I'd also expect that they have a record of your calls for this with notes detailing the conversations.
Last edited by HarryS; 09-20-2013 at 10:46 AM.
When you call, get NAMES. I find that people tend to be a bit less offhand and more careful with the information they give you if you ask for and have written down their name. Something about accountability that seems to change things. Other than that, I would advise you to proceed as above post suggests, asking for a higher up every time you get to a point where that person cannot help you. I also find it helps to repeat things back to people, to confirm what they have said - especially when it is something really stupid. When they hear it said back to them, it sometimes prompts them to seek another answer. GOOD LUCK.
what a nightmare, good luck, i hope it works out.
Good luck Al Drake atleast you have time to try and resolve it keep at it and do like the others say get names etc...
"If you reject the food, ignore the customs, fear the religion and avoid the people, you might better stay home"
Drink Eat be IRIE!
It sounds like you are a travel agent. I would hope you would get special treatment.
I finally got her to elaborate. I would never be furious at my wife for anything she ever does especially in this case. She booked before we had our passports because it seemed like we weren't going to get a room where we wanted to stay. She simply supplied our names like they appear on our driver's licenses and debit cards not realizing the passports would use our full names. At worse we will be buying a pair of tickets and end up paying double. In all honesty I can't say I would have done it differently so she gets a pass. She feels terrible and I would never want her to feel worse by a bad reaction from me. It's only money.
It does seem like US Airways is being a bit extreme. I won't be using them again if this turns out badly. We will be showing up at the airport tomorrow to try to get some satisfaction not having my hopes to high. I am always extremely respectful on the phone and never lose my cool for any reason. Life's to short. I feel the only way this could be resolved over the phone would be something immediate like having them put money into my bank account which I think would never happen. To late and stressful for her to have to wait any amount of time to see what happens.
Live and learn.
Thank you very much. Everything is Irie.
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