All I can is that this is an example of why it is a good idea for women to NOT change their name when marrying!![]()
I know they gotta know "who" you are BUT at some point commons sense should rule...just sayin...
Twice in the last few years I have gotten the spelling wrong on names with groups I have booked for. Both times I called and the airlines corrected them without a problem. Once with Delta, and once with American Airlines.
Peace, Todd & Cher
Good luck with this. I believe the websites make it extremely clear when booking that names much match the passports, and "policy" is that changes cannot be made. I know if it was my wife who did this, I'd be furious (and it's why I handle all the vacation details - Even though I know the names on the passports I don't book anything unless I have them in front of me and then double and triple check that I got it right!)
I'd suggest calling again, and being absolutely as nice as you possibly can be, and ask to be escalated to a manager if the first person can't help you... then their supervisor... etc. If you are in any way demanding or nasty, they definitely won't help. I'd also be sure to ask if instead of purchasing new tickets, if is there a fee you could pay to have these changed.
I'd also expect that they have a record of your calls for this with notes detailing the conversations.
Last edited by HarryS; 09-20-2013 at 10:46 AM.