Quote Originally Posted by Melody View Post
Not sure about your airline as I'm from Canada, but I purchased 2 tickets for a friend and me for last April with Air Canada. The tickets were non refundable. My friend decided not to go. Found out that she could cancel and get a credit to use within one year of the booking date. There was a $150 cancellation fee, but she did use the credit before the deadline to fly somewhere else. Her name was correct on the ticket, but if you're paying the cancellation fee, I would think they'd make the corrections for you, under the circumstances and if you're sweet about it.

Surely anything is possible for a fee (less than the cost of buying a new set of tickets) and I agree, the reps over the phone I'm sure have leeway to make changes, if they want, keep calling until you find someone sympathetic and in a good mood. You may find someone who has had it happen to them or someone they know and is willing to help you, even though it's against official policy.

Good luck!
I was just thinking maybe I could get them to make me a deal of credit for another pair of tickets and get to return real soon. I still have several weeks of vacation due me from work and this would be a great way to convince her boss to let her have more time off. Maybe all this will work out for the absolute best in the end. We can all have a great big laugh. I know it'll sure cheer her up.