wrtii, thank you for your explanation but this is not an issue. If Rockhouse and other hotels are going to use a twitter account to interact with guest on daily basis and to increase their brand awareness then they should also be prepared to reply to followers. Don't forget I had already emailed them and was using Twitter as a last resort.

I love JA for its laid back soon come attitude so I guess I can't moan too much when I am seeing the other side of the coin.