I have not but we thought the room service was good. I would like to add that the rooms were nice. I did see a bad review and hadn't been to Jamaica for several years so I was curious what anyone would have to complain about and went ahead and booked anyway. I didn't see the crab this time but he lived there before and was always very friendly. I can't see any reason why not to book AI if that's what you like. I am to independent and like to do things with a private driver.
Good luck.