I'm here now in B209. Beds are softer than they were in 2011 (rm A105 had beds of stone). Not sure if they replaced some or I just got lucky. I don't do the AI, so I'm not really here all that much, but Richard told me most of the staff is new. My housekeeper, Miss Jenny, is still here and she is great. All the staff here, new or not, are all very friendly. I love the vibe here. Very chill. I can not suggest a room as I haven't stayed in any of the remodeled ones yet. I also bring some fluffy beach towels and a pillowcase! I am sure I'll book FH again next year. As a solo traveler, I feel very comfortable here.