Thanks Rob ...forthright information as per usual .. I still HATE service charges .. makes the customer atone for inadequate employer wages ... meaning that I am expected to pay part of every employees wages .. someone/somewhere has to admister to the allocation of these funds ..and that is not done for free ...it's just bad policy in my judgement ...
however i will always continue to reward good/great service with a tip .. just as eagerly as paying a bill to the penny for poor/inadequate service