Oh No! Sorry to hear about Markus. Those ear infections can be terrible, I hope they get him on something to clear it up. I once had a sinus infection that got so bad it went to my eye also and it looked horrible but then they gave me drops and it cleared up pretty quickly. So I hope Markus got some help at the urgent care and hopefully he is on the way to a quick recovery!
I know how you must feel being worried about him and not close enough to help. I am hoping you both get some relief soon!