Xtabi is an X for me

[Flipadelphia26]

Just having some fun. I don't enjoy the 5 dollar beers and the 8 dollar bananas at xtabi. Can Someone Point Me To The Cheapest beer

[HarryS]

You seem to have taken offense to my story. Just wanted to point out that I specifically stated that I didn't think you acted out of line, but that sometimes customers do when faced with a situation they are not happy about, and that the customer is not always right, and that there are always two sides to every story. No need to put it "at a first grade level' as you stated, I understood your story and was relating a story of my own.

No, I would not be happy if my wife was treated this way.

However, you're home now. It's over. Yet you're still trying to contact the manager. For what? I am sure he knows what happened, as his staff has told him. You're not going back there, as you've stated. So what do you hope to gain by talking to the manager?

To play devils advocate, if I was told by a customer that they were leaving my country the next day, had no cash nor any access to cash, but here, take my credit card info, I might be skeptical that the charge would go through. You'd have plenty of time to cancel the card while waiting for systems to come back on line.

Hard for me to say how I'd handle it in Xtabi's shoes - if credit card systems were to go down I could very easily call my credit card processor and get a manual authorization - problem solved.

What did they do in times before electronic processing? Did they use the old fashioned imprint machine and hope for the best? My guess is credit card acceptance is relatively new and they never actually relied on the old-fashioned methods?

[Misti1]

Smdh

[MissBlue]

The purpose of speaking to the owner in a situation like this is not just to 'vent' - it's to alert them to something that needs addressing in their business, so they realize they have an operations issue; and that there's a need to implement a procedure to handle this scenario seamlessly the next time it happens - without inconveniencing, never mind abusing, the customer... cause it WILL happen again, and they need to be ready to handle it. This is not some cookshop on the road that gets a bly cause "ahhh ya know how it go in Jamaica", this is a place that holds itself out as professional, and charges upscale 'first world' prices; therefore staff is behooved to act accordingly and behave professionally.

if credit card systems were to go down I could very easily call my credit card processor and get a manual authorization - problem solved.

EXACTLY. The staff could easily have just handled the situation - this way or with the manual machine. There was no call, nor excuse, for them to behave as they did. Staff should never treat a customer the way these ppl did. Never.

If the owner really cares about his business succeeding, he would be acknowledging that he has operations and training issues to address - and extending an apology for the poor behavior of the staff to THIS customer in THIS instance .... not making excuses for why it was OK for his staff to behave as they did. Owner's reply COMPLETELY missed the boat.

[BostonBob]

True Blue . I have spent lots of money at xtabi but am really soured by what I am hearing.

[Misti1]

The purpose of speaking to the owner in a situation like this is not just to 'vent' - it's to alert them to something that needs addressing in their business, so they realize they have an operations issue; and that there's a need to implement a procedure to handle this scenario seamlessly the next time it happens - without inconveniencing, never mind abusing, the customer... cause it WILL happen again, and they need to be ready to handle it. This is not some cookshop on the road that gets a bly cause "ahhh ya know how it go in Jamaica", this is a place that holds itself out as professional, and charges upscale 'first world' prices; therefore staff is behooved to act accordingly and behave professionally.

EXACTLY. The staff could easily have just handled the situation - this way or with the manual machine. There was no call, nor excuse, for them to behave as they did. Staff should never treat a customer the way these ppl did. Never.

If the owner really cares about his business succeeding, he would be acknowledging that he has operations and training issues to address - and extending an apology for the poor behavior of the staff to THIS customer in THIS instance .... not making excuses for why it was OK for his staff to behave as they did. Owner's reply COMPLETELY missed the boat.

Thank you my sister

[treefrog]

Is Misti1 a guy or a gal?

[treefrog]

What are your thoughts on Tamboo?

[Misti1]

Is Misti1 a guy or a gal?

I am a girl

[Misti1]

What are your thoughts on Tamboo?

are you talking to me??? As far as what??? I have never stayed there. I had to give them my other not so good review, but their management more than stepped to the plate to make it right. The other 10 reviews I posted this trip for various places were all very positive as I had some great new experiences at those places. I made it a point to eat at places I never had before. Fatty's Gino's Jean's Cuisine, Karus, Sea Breeze, just a few that come to mind . But when the manager of Tamboo saw the review she met with her staff to correct the issues and then got right with me to compensate me, however I never took her free offer because her steps she took with the staff and her apology and swift action were enough for me, I am by no means after a free meal when I am honest about what happens at a place either for a good or a bad review.