Need some reassurance, PLEASE!

[Yvonne]

Courtenay... Sorry you feel you were not treated well by NBCC. I don't know if you've been to Negril or Jamaica but you need to realize there is usually one person, maybe two, working at a time. The office staff is answering the phone & e-mails, trying to schedule rooms, registering guests & showing them to their rooms, dealing w/ repair & maintenance issues, helping people bumped by NBCR, talking w/ guests, distributing beach towels, & a myriad of other tasks. Jean also does not handle all the bookings herself. I know she had company part of January & was then taking care of her young grandson who learned to walk while staying w/ her, thus was into everything. Many days, she was not on the property as she was w/ her grandson. After 26 years of visiting Negril, I know better than to expect an immediate reply to anything, even from people I've known for years. I can wait up to 2 weeks for a reply if I'm changing my TS usage. Does that mean the staff is not helpful? No, just not as tech oriented as we are not to mention being extemely busy w/ the here & now goings on. You will be doing yourself a disservice if you do not get to know Jean Gaynair or ask her for assistance if you need it. Just my opinion.

[Jbizek]

Courtenay... Sorry you feel you were not treated well by NBCC. I don't know if you've been to Negril or Jamaica but you need to realize there is usually one person, maybe two, working at a time. The office staff is answering the phone & e-mails, trying to schedule rooms, registering guests & showing them to their rooms, dealing w/ repair & maintenance issues, helping people bumped by NBCR, talking w/ guests, distributing beach towels, & a myriad of other tasks. Jean also does not handle all the bookings herself. I know she had company part of January & was then taking care of her young grandson who learned to walk while staying w/ her, thus was into everything. Many days, she was not on the property as she was w/ her grandson. After 26 years of visiting Negril, I know better than to expect an immediate reply to anything, even from people I've known for years. I can wait up to 2 weeks for a reply if I'm changing my TS usage. Does that mean the staff is not helpful? No, just not as tech oriented as we are not to mention being extemely busy w/ the here & now goings on. You will be doing yourself a disservice if you do not get to know Jean Gaynair or ask her for assistance if you need it. Just my opinion.

Not trying to pile on, but when I was booking my upcoming trip I emailed multiple property's and always heard back within the day if not hours. 4 days is excessive and I agree it shows a serious lack of customer service. It's not my experience that it takes days to have emails returned.
Courtney, hope you have a wonderful trip. Negril is such a great place, enjoy!

[Yvonne]

4 days is excessive and I agree it shows a serious lack of customer service. It's not my experience that it takes days to have emails returned.

I guess I'm used to it. Since I don't usually stay elsewhere I haven't had experience w/ faster service. If I get a response from the TS folks in under I week, I think I'm doing great. Sometimes it's faster but that's rare.

Courtenay... Thanks for further details. I can see why you were not happy w/ your attempted booking experience. Had I been in your shoes, I'd feel the same. You were almost to home plate & then the game was suddenly over. There is no excuse for that. That certainly is not good customer service. I hope you have a problem free stay & enjoy the property. Please contact me re: the inappropriate pool behavior by the guest w/ ties to NBCR (long termer at Caribbean Sunset?). Since you'll be there w/ your young daughter, this individual is someone you need to be aware of. I see him in the summer so it's not like he was there briefly on vacation. Believe me, this is not something you want her exposed to anywhere.

[cwop123]

Thanks again, everyone, for all of your advice. We leave tomorrow and I can honestly say, a lot of my fears have been alleviated. Now I just hope to have a hotel room when I arrive!! Fingers crossed!