Expired passport.

[JahLove]

Thanks Lisa, they have an appointment tomorrow morning at 9:00 in Kingston. I’ll let them know about “emergency passport”. We appreciate your feedback.

Hi Lisa, another quick update our family members went to Kingston High Commission and they weren’t able to help. In the meantime, Westjet issued them new tickets for last Saturday. They went to the airports way ahead of time and they were again refused boarding. Not sure what’s going on and I may not have the details. I suggested that they call Westjet media and see what they have to say about.

[Bnewb]

Hi Lisa, another quick update our family members went to Kingston High Commission and they weren’t able to help. In the meantime, Westjet issued them new tickets for last Saturday. They went to the airports way ahead of time and they were again refused boarding. Not sure what’s going on and I may not have the details. I suggested that they call Westjet media and see what they have to say about.

Hey JahLove....
I'm going to assume that you mean they went to the 'High Commission of Canada' in Jamaica...not Kingston High Commission (as there isn't a Kingston High Commission).

I'm also going to assume there's a lot more to this scenario....that your family isn't a one or two week type tourist. They should not have been able to fly from Canada to Jamaica with their passport expiring while in Jamaica. Do they possibly have dual citizenship or...?

Simply put...NO airline can allow a passenger to board with an expired passport.

Also...if everything is copacetic other than just an expired passport...the High Commission of Canada legally has to provide passport services for their Canadian citizens. Either providing a brand new passport or an emergency passport to get back into Canada