An ugly end to a great Negril week-AC1699

[thepegboy]

Well said. It makes zero sense to have an aircraft sitting around ready to fly overseas to come to the rescue of a broken down aircraft. Not only that, it makes zero sense to have every single stinking part that can go bad sitting in a warehouse at each location. Now if you were at a hub I could understand your frustration. I myself have been delayed two days coming back to the States from MBJ, spent 4 hours on the phone with Jamaican American Airlines customer service(you cannot call US American Airlines customer service from overseas), and had to fork out additional money for hotel, food, etc. Gotta love travel insurance......

As a former aircraft mechanic I take great appreciation when a supervisor has to make the tough call to ground an aircraft. While you state that Air Canada does not care, I believe in fact the opposite is true. Had they not cared they would have potentially flown the aircraft. Those in the know seem to see things differently.

...and I take great appreciation in tough safety calls too; I take issue with responses. I'm not suggesting there be a 'ghost plane' for every flight, but why not do some rescheduling and free up a close plane? I don't care how expensive it is, it is the proper customer service reaction. I think Air Canada (maybe all airlines) take the cheap way out too often.

[TAH]

...and I take great appreciation in tough safety calls too; I take issue with responses. I'm not suggesting there be a 'ghost plane' for every flight, but why not do some rescheduling and free up a close plane? I don't care how expensive it is, it is the proper customer service reaction. I think Air Canada (maybe all airlines) take the cheap way out too often.

So you'd be fine with paying double the usual airfare all the time then?

[thepegboy]

So you'd be fine with paying double the usual airfare all the time then?

If that's what it costs for providing what they sell, then let them compete on that basis. Why should anyone pay for a direct flight and get a two day connection horror?